How to reset your Verizon password fast

Applies to: iPhone & iPad, Android, Web

Locked out of My Verizon? Most sign-in failures are just a forgotten password or a temporary lock after too many tries. Use the steps below to reset your password from the app or a browser. If the app won’t open or crashes during the flow, try these fixes in our guide My Verizon app not working.

iPhone & iPad

1. Open My Verizon and tap Sign in.
2. Tap Forgot password?.
3. Enter your User ID or mobile number, then choose how to get the verification code (Text or Email).
4. Enter the code you receive, then create a new password and tap Save.

Pro tip: If you don’t have access to your phone number, pick Email for verification or use your account’s recovery options.

Android

1. Open My Verizon and tap Sign in.
2. Tap Forgot password?.
3. Provide your User ID or mobile number and choose Text or Email to get a code.
4. Enter the code, set a new password, and confirm.

Note: Too many failed attempts can temporarily lock your account. Wait a bit and retry the reset flow if that happens.

Web (verizon.com → My Verizon)

1. Go to Sign in and click Forgot your info? or Forgot password?.
2. Enter your User ID or mobile number and select Text or Email to receive a verification code.
3. Verify the code, then create and confirm your new password.

Before you start: Make sure you can access the phone number or email on file. Turn off VPNs and browser extensions if the verification page doesn’t load.

After you’re back in

• Update saved passwords in your browser or password manager.
• Review Security & privacy in My Verizon to confirm your recovery email/number are current.
• Consider enabling extra verification prompts to prevent lockouts.