A Gigabyte GeForce RTX 5070 Ti owner says the graphics card stopped working just 11 days after purchase, followed by months of unsuccessful warranty attempts and a lack of response from customer support.
According to the timeline shared by the owner, the GPU was purchased on May 13, 2026 and failed completely on May 24. It was then sent to Gigabyte for warranty service, but the company reportedly returned the same card with a note saying it had passed testing successfully.
The problem reportedly remained unchanged.
Two Return Attempts Failed to Resolve the Issue
After the first warranty attempt did not fix the card, the owner sent the RTX 5070 Ti back again.
During the second service attempt, Gigabyte staff reportedly replaced the thermal paste, but the card was still not properly repaired. The owner also says the GPU was returned without its original box and documentation.
| Detail | Reported information |
|---|---|
| GPU | Gigabyte GeForce RTX 5070 Ti |
| Purchase date | May 13, 2026 |
| Failure date | May 24, 2026 |
| Time before failure | 11 days |
| First warranty result | Returned as having passed tests |
| Second warranty attempt | Thermal paste reportedly replaced |
| Original box returned | No |
| Original documents returned | No |
| Final resolution | None reported |
| Support response | Owner says emails stopped receiving replies |
The owner reportedly tested the rest of the PC using an older GeForce RTX 2070, which worked without problems.
That helped narrow the issue toward the RTX 5070 Ti itself rather than another component in the system.
Third Party Seller Also Reportedly Confirmed the GPU Problem
The seller involved in the purchase also reportedly recognized that the RTX 5070 Ti was malfunctioning and believed the card should be replaced.
That is significant because it adds another observation that the GPU was not functioning correctly, despite Gigabyte’s first service response saying the card had passed its tests.
The supplied report does not provide Gigabyte’s own detailed technical findings, so it is not possible to independently determine what caused the failure.
It is also unclear whether the problem involved the GPU core, memory, power delivery, firmware, or another part of the graphics card.
Owner Says Support Has Stopped Responding
After two return attempts, the owner says Gigabyte stopped replying to emails.
At the time of the report, there was reportedly no replacement, refund, or other resolution.
The owner lives in Wrocław, Poland, which means local and European consumer protection rules may provide additional options if the standard warranty process does not move forward.
The case remains based on the owner’s account, so the claims should be treated accordingly unless Gigabyte provides its own response or additional documentation becomes available.
The Short Failure Window Makes the Case More Frustrating
A graphics card failing after years of use is one thing, but a failure after just 11 days naturally raises much stronger warranty expectations.
The RTX 5070 Ti is also a relatively expensive GPU, making a prolonged repair process more difficult for someone who has already paid a premium for the hardware.
This case does not establish a wider reliability problem with Gigabyte RTX 5070 Ti cards. It concerns one reported unit and one warranty dispute.
Still, the combination of an early failure, two unsuccessful return attempts, missing packaging after service, and the owner’s claim that communication has stopped makes it a notable example of how difficult a hardware warranty process can become when the reported fault is not reproduced or properly resolved.
Discussion (0)
Be the first to comment.