A PNY GeForce RTX 5070 owner has reported an unresolved warranty dispute after the graphics card manufacturer declined another replacement request despite repeated crashes, black screens and severe graphical artifacts.
The owner claims the problems have continued for approximately two months, affecting the graphics card during normal desktop activities and relatively light workloads.
However, when the card was returned to PNY for inspection, the company reportedly found no hardware fault.
PNY conducted a 24 hour graphics stress test without reproducing the reported failures, leading it to reject a subsequent warranty return request.
The case has raised questions about whether conventional GPU stress tests can reliably identify problems that occur only under specific Windows settings or during changes in GPU activity.
RTX 5070 Reportedly Crashes With Hardware Accelerated GPU Scheduling Enabled
The affected graphics card belongs to a Reddit user identified as Weird_Cat_422, who claims the issues occur primarily when Hardware Accelerated GPU Scheduling, commonly called HAGS, is enabled in Windows 11.
The problems include checkerboard patterns, unexpected black screens, system crashes and occasional Blue Screen of Death errors.
According to the owner's account, the failures frequently occur when the GPU transitions between idle and active states.
This behavior is particularly important because the graphics card does not necessarily fail during demanding gaming workloads.
The owner also reported several errors appearing in Windows Event Viewer.
These included Event ID 13 associated with an NVIDIA graphics firmware exception, Event ID 14 and multiple Event ID 153 entries related to graphics driver recovery.
The system also reportedly experienced DPC_WATCHDOG_VIOLATION errors with stop code 0x133.
Although these records indicate graphics related failures, they do not independently establish that the graphics card hardware is defective.
Driver problems, software conflicts and other system components can sometimes produce similar symptoms.
PNY's 24 Hour GPU Stress Test Found No Hardware Problems
After receiving the graphics card, PNY reportedly tested it using two demanding graphics benchmarks.
The company ran 3DMark Steel Nomad and Unigine Superposition simultaneously across two 4K displays for 24 hours.
According to the reported test results, the card completed the testing period without crashes or other detectable failures.
PNY therefore concluded that it could not reproduce the reported problem.
However, the owner argued that these tests did not necessarily recreate the circumstances responsible for the crashes.
The reported failures primarily occurred during lighter workloads and changes in GPU power states, particularly with HAGS enabled.
The owner also provided photographs of the graphical artifacts, Windows event logs and crash dump files to support the warranty claim.
When questioned about the testing procedure, a PNY representative reportedly could not confirm whether the company had reproduced the specific HAGS configuration and workload involved.
Warranty Dispute Remains Unresolved
The owner believes PNY's testing procedure may have overlooked an intermittent problem that does not appear during continuous GPU stress testing.
However, the available information comes primarily from the customer's account, and PNY's complete internal diagnostic records have not been independently reviewed.
Consequently, it remains unclear whether the underlying cause involves defective hardware, NVIDIA drivers, Windows scheduling behavior or another system component.
PNY has reportedly declined to authorize another warranty return because its testing did not identify a hardware fault.
The incident illustrates the difficulties involved in diagnosing intermittent graphics problems, particularly when failures depend on specific software configurations rather than sustained hardware load.
For now, the RTX 5070 owner's warranty dispute remains unresolved, with no confirmed explanation for the reported crashes or graphical corruption.
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