37 replies on Introducing Windows 8: The Complete Guide on How to Use the Mail App

  1. glenn gacusana says:

    i am using a windows 8 consumer preview, im having a problem with the windows mail, i cant add my yahoo mail account to the list… what will i do…i want to perfect my cp before i purchased my licence windows 8

    • Ciprian Adrian Rusen says:

      You should migrate to Windows 8 Release Preview at least. It is the latest public test version of Windows 8 and it includes many improvements over the Consumer Preview, plus support in the Mail app for multiple types of accounts.

      However, I would recommend you to try the free 90 days trial of Windows 8 Enterprise. You can download, install and use it for free, for 90 Days. It is the final version of Windows 8, with less bugs and the final feature set.

    • Bob Kingsley says:

      Hello Glenn,
      I’m with Ciprian on this one. The Consumer Preview does not contain all features present in the RTM version of Windows 8. In the full version of Mail, adding a Yahoo! account is as simple as selecting it from the list, as described above, and entering your username and password. I tested with my own Yahoo! account and have had no issues. Thanks for taking the time to comment. Have a great one.

  2. pyg says:

    Good morning.
    A simple feature as distribution lists looks likes absent from this software or I missed it ?

  3. Youngsuk Yoon says:

    How can I empty Deleted Mail box and Sparm Mail Box?
    I want to know how to Edit People?

  4. Laura says:

    When ever I click the “Mail” app, I am sent to an area to compose messages. I want to go directly to my inbox without having to delete a draft every time. How can I set up Mail so that when I click the app, I go directly to the inbox?

    • Ciprian Adrian Rusen says:

      If I remember correctly, the Mail takes you to the last location you were when you closed it the last time. So, just got the the inbox, close it and, when you open it the next time, it will load at the same location.

  5. Laura says:

    That didn’t work for me. I kept closing it while in the inbox, but it continues to open on the compose page. I did figure out how to make a new app link on the start menu (though I can’t remember how) that created a shortcut to go directly to the gmail inbox. I was hoping that the regular app had a setting that I could prefer a default opening, but this is a good alternative. Thanks for the advice 🙂

  6. James says:

    this is NOT a “complete” guide on using Windows 8 Mail. It is a guide on how to start Windows 8 Mail, that is all! Otherwise, it is quite useless. When are you going to provide some real information on using Windows 8 Mail?? Where are the Options menu settings? The Preference settings? The Preview Pane settings? The Send/Receive settings? The Junk settings? etc. etc all these are missing from Windows 8 mail. Thank-you.

    • Ciprian Adrian Rusen says:

      Hi. Reading your comments, I don’t think the guide is the problem but the app itself. You are expecting some features which do not exist in the Mail app.
      First of all, this is a basic app that just downloads your e-mail, from a limited set of accounts. It doesn’t have POP3 for example, no junk settings or spam filters (if the e-mail services you are using have such features, that’s great, otherwise Mail won’t provide them), no Preview pane, etc.

      Options/Preferences settings are only those found via the Settings charm. Look at the first screenshot in the How to Add an Account to the Windows 8 Mail App section of this article. Those are the only things you can set.

      There is no Preview Pane settings.

      There are some Send/Receive settings. You will find some info in the How to Configure your Windows 8 Mail Accounts. There is also aSync button which is displayed on the bottom menu, when you right click somewhere in the Mail app.

      Anyway, there are ways to improve this article so we will go ahead and provide an additional article sometime soon, with the little things we left out about the Mail app.

  7. Samantha says:

    I have linked my gmail account to the mail app on Windows 8 and can view all my emails. However, any photos and images that are part of the emails have to be downloaded individually – not really practical!! Also, when I have downloaded the images they only appear as a thumbnail type of image across the top of the email and not in the body of the email. I have changed the settings to enable download pictures from external sources (or whatever it is). Can you provide any advice on how to download all images within the body of the email in one hit?? Thanks

  8. Guy Pugliese says:

    Couple things for sure, I was able to get my contacts from Outlook 2007 to phone, but only phone numbers came, no email addresses.
    the calendar seems to work ok both ways.
    Mail is the real issue. If I open, delete or reply to email on the phone or computer it doesnt show there is NO corrispondance. It’s as though they don’t see each other. HELP

  9. Mistrc says:

    So is there no way to turn off the preview pane and just see the list of emails you have recieved. I absolutely hate preview panes as it clutters my view

    • mary says:

      I agree. Also I can not open an email that I click on because a little box duplicating the email come up. Please tell me what I clicked on by mistake when I was deleting old emails. Boxes were all coming forward toward me.

  10. Richard Nicholls says:

    How do i import my address book from a very early version of Outlook Express so that the mail app recognises & uses it when I start to type in a name in the ‘To’ field.

  11. rajendra kumar says:

    I am not receiving images/scaned documents sent along with the mail. Please help.

  12. jim lee says:

    is there a way to clear previous email addresses from showing up as an autofill choice?

  13. Martin says:

    How do you save multiple attachments from the email to your pictures folder? I seem to only be able to do this one at a time. But i want to select dozens and save them to a folder. Help?

  14. Beryl O'Gee says:

    In Vista I had a couple of Groups in my emails which I used often. I can’t work out how to create a group listing in Windows 8.

  15. KEN MADDEN says:

    Help!! I recently sent a bcc email via the app to various contacts and I now wish to send a follow up email to the same recipients. The sent email does not show the bcc list? How do I send a follow up email without having to add all of the recipients again?
    Many thanks.

    • Ciprian Adrian Rusen says:

      You cannot view this information from the app itself. Open your browser, access your email account there and look into the Sent Folder to see the BCC list.

      Beware that some email services don’t store this information either.

  16. Linda says:

    I was told that Microsoft products are “compatible backwards,” which I assume meant old features will still work with the new ones. So in Outlook 2013, WHY can’t we create groups, import an old address book, make and keep distribution lists, etc.?

  17. gus villageliu says:

    This mail app is a piece of crap. Why can’t we just turn off the preview pane? What kind of an idiot would design a mail app that forces you to read all the junk mail one at a time without just being able to delete unwanted useless mail.

  18. Christine says:

    Jag har ett litet problem.. Jag kan endast se inkommande mail från de senaste 2v och vill ändra detta så jag ser alla hela tiden, hur gör jag? det stod gå via inställningar och har klickat på varje knapp utan att lyckas lösa problemet!

    tacksam för hjälp mvh Christine 🙂

  19. Mohamed hussain says:

    I have yahoo mail account from windows 8.1 laptop. It works fine and I used to receive/send mail. But I could not able to delete mails from my inbox.

  20. Megan says:

    How do I retrieve an email once it’s deleted? I am used to Microsoft Outlook where I can go to Deleted or Trash and see all deleted messages. In 8.1 Mail I’m only seeing the deleted messages for the day in the Deleted Folder. I see the blue message at the bottom saying to change my Settings but I do, to no avail…

  21. Billy says:

    How do I send/forward multiple emails to a recipient without sending multiple emails from my Yahoo account using Windows 8.1?

  22. Michael says:

    I cannot find out how to change the folders that appear to the left in the email app.

  23. Celia May says:

    How do you save a copy of an email to a folder outside the app as in Outlook saving a .msg file

  24. Franky Thio says:

    I have signed in to my new laptop by creating a new MS account using my hotmail. All done, I opened the Mail app but my hotmail isn’t showing but just an option to add email account. When I tried to enter the hotmail account again, it says that it has already been entered. Plse help me with this strange outcome.

  25. willem says:

    how can I find the email addresses of previous inbox people ?

  26. Eddie says:

    Whenever I send a message the formatting I used in typing is lost and the text is scattered all over the place. I used to have formatting options in Win Vista but cannot find anything here. It makes messaging look like a kid got loose on the keyboard. Any ideas plse?


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