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Aldon

Hi

My daughter bought a HP laptop. However the salesperson saved his credentials as administrator on the laptop. The system doesn’t allow my daughter to change his account to standard also not even to delete it.
How can she remove him from the laptop ?

Cheers

Ciprian Adrian Rusen

If your daughter is an admin, she can reset Windows 10, and redo the entire setup of Windows 10. That person’s account will be gone. Here’s how the reset is done:
https://www.digitalcitizen.life/reset-windows-10-factory-settings-wipe-data/

Ciprian Adrian Rusen

Also, here’s a guide on how to remove other user accounts from Windows: https://www.digitalcitizen.life/how-delete-user-accounts-windows/