17 Comments to Troubleshoot Wireless Network Connection Problems by Yourself

  1. Gladys says:

    The diagrams do not print with the labels within the process. I wanted to add it to my library for future reference.

    1. Ciprian Adrian Rusen says:

      I do not understand what you want to say. Can you give more details about what you need?

      1. Deb says:

        Text does not print. What the person above is saying that you cannot print the document so that the text within the flowchart blocks appears. I, too, wanted to keep this for reference.

  2. Rene Arevalo says:

    Thank you for the diagram, it is very helpful

  3. Daniel Gladstone says:

    Just above the comment line at this url, there is verbiage: Printer-Friendly Version. I click on it and when I try to print it – the Diagrams did not print.

    I then tried to go to each diagram and copy it and paste in word and the flow boxes showed up but not the verbiage in those boxes.

    Is there a way I can get the flows as a PDF or so I could print them out


  4. Tony says:

    I’m having the same problem as the others..unable to print…will there be a PDF or download link? This is really great information and i would like to keep it.

    1. TMD says:

      Use Print Screen (Shift>Print Screen) then open up Paint or a photo editor program like Irfanview and click Paste. You can crop the chart how you like then save it as a JPG file. That file can be printed to a PDF file.

  5. Ciprian Adrian Rusen says:

    Sorry about the problem with printing. Unfortunately you need to access the Scribd page of this chart. You can print it from there. I have updated the article so that it shows how you can print this.

  6. joujoujou says:

    Did everything step-by-step. Newest firmware, newest drivers. Ended on conclusion “incompatible… etc.” LOL – month old laptop, two weeks old router. Router works perfectly with my 5yrs old laptop. New laptop works perfectly with my 4yrs old spare router. WTF? ;-/

    1. Ciprian Adrian Rusen says:

      What router model do you have? What laptop model do you have?

      I will take a look if you share these details and see if I can help.

  7. Posicionamiento says:

    Thank you for the diagram, it is very helpful

  8. Melanie says:

    I followed the flowchart and it ended with add my mac # to the mac control on the router. I did that and still can not see the network. Any suggestions?

  9. Nora says:

    Same as Malanie’s comment… My laptop usually connects to my wireless just sometimes when powered off and used again it will not connect to the wireless, yet it can see other network(can’t connect don’t know passwords, also not my connections) any help plz. Thanks.

  10. Damien says:

    i want to connect to my friends router but i get this message “Information sent over this network might be visible to others” how can i bypass that?

  11. Dan Kennifer Manerwap says:

    how can i clear ip, dns settings on my laptop? or uninstall my wireless network card and re install it again?

  12. Kimberly Prater says:

    Great, in fact, FANTASTIC information! LOVE LOVE LOVE the diagram! Why didn’t anuone else ever think of doing that prior to a bunch of mumbo jumbo first?!! THANK U!

  13. Dean Strelnykov says:

    So what should one do when I am able to connect to the 2.4 GHz broadcasted Wi-Fi, but not to the 5GHz hidden Wi-Fi from the same router? (using a desktop with a USB wifi attachment. Yes, I was able to connect to both using the exact same setup on Win 7 on this rig hours prior. No drivers have been erased)

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